Cliniclly terms of service

Cliniclly is operated by WARM Studios SARL using the company and contact details shown on this page. These terms govern access to the Cliniclly platform and its public website. A signed order, data-processing agreement, clinic plan, or feature-specific notice may add terms for a particular organization or service.

By creating an account, accepting an invitation, connecting a provider, booking through the platform, or otherwise using Cliniclly, you agree to these terms and confirm that the information you provide is accurate. If you act for an organization, you confirm that you have authority to bind it.

Clinic owners and professionals must be adults legally able to enter an agreement and must use Cliniclly only within their lawful professional role. An organization is responsible for selecting its authorized administrators, maintaining accurate memberships and assignments, and promptly removing access that is no longer required.

Patient use is subject to the relevant clinic’s eligibility, representation, and consent rules. A parent, guardian, or other representative may act only with lawful authority and may be asked to provide proportionate evidence.

Cliniclly can provide tenant-scoped clinic administration, public clinic pages, appointment booking, patient and staff workspaces, records and documents, Calendar and Meet coordination, communications, and clinician-reviewed report drafting. Features are available only when shown as active and may depend on a clinic’s configuration or an external provider.

Cliniclly does not itself provide medical care. The clinic and its professionals are responsible for care, professional scope, identity and licensing, availability, prices, taxes, cancellation or refund rules, informed consent, record keeping, clinical advice, and patient outcomes. The clinic’s own privacy and booking terms apply to those matters and remain separate from these platform terms.

Access is personal and role-scoped. Keep passwords, emailed access links, verification codes, authenticator codes, recovery codes, and connected-provider credentials confidential. Do not share an account or permit another person to act under your identity.

• Use an email address you control and keep account and professional information current.
• Notify Cliniclly and the relevant clinic promptly if you suspect compromise, an incorrect role, or an incorrect patient association.
• Cliniclly may require proportionate identity, organization, or authority checks before granting or changing sensitive access.

If a paid Cliniclly plan or feature is offered, the price, taxes, billing period, included usage, renewal terms, and cancellation method will be shown in the applicable order or purchase flow before commitment. No automatic renewal or fee applies unless it is disclosed and accepted.

Payments may be handled by Stripe or another identified provider under its own terms. Cliniclly receives transaction status and limited billing information rather than full card details. Clinic charges to patients are set by the clinic and are governed by the clinic’s booking terms.

A user may connect only a provider account they are authorized to use. Google authorization is optional and governed by the user’s Google agreement as well as the Cliniclly privacy policy. The user can disconnect in Cliniclly and can also revoke access in their Google Account.

Cliniclly requests the narrow permissions needed for live availability, owned appointment events, Meet coordination, and separately enabled Workspace artifacts. The user must not use the integration to access another person’s account, conceal an unauthorized action, send unsolicited communications, or violate Google policy. Provider availability, account edition, administrator policy, and revocation can limit a feature.

• Google API Services User Data Policy

The Cliniclly privacy policy explains our processing. A clinic must provide legally sufficient patient and staff notices, establish an appropriate legal basis, honor data rights, configure retention, obtain required consents, and use the platform consistently with health, confidentiality, employment, and professional law. Any applicable data-processing agreement forms part of the clinic’s contract.

Users must provide only information they are authorized to provide, keep it relevant and accurate, and avoid unnecessary data about another person. Closing an account does not automatically erase clinic, clinical, consent, transaction, or audit records that a responsible party must retain.

Where enabled, Cliniclly may organize authorized information, retrieve approved context, summarize a consultation, and prepare a report draft. AI output can be incomplete, incorrect, or unsuitable. It does not diagnose, prescribe, determine treatment, set priority, or approve a report.

The responsible practitioner must review the source material and output, make any necessary edits, and explicitly approve the final version before patient delivery. A user must not bypass consent, signed-note, review, approval, or delivery controls, or present an unapproved draft as professional advice.

Use Cliniclly only for lawful clinic operations and authorized patient care. You must not interfere with the service or use it in a way that harms a person, organization, provider, or the integrity of health information.

• Do not probe, scrape, reverse engineer, overload, bypass access controls, introduce malware, or attempt to obtain another tenant’s or patient’s information.
• Do not impersonate another person, falsify professional status, misuse access links, or upload content you have no right to use.
• Do not use Cliniclly or connected Google services for spam, cold commercial email, email warming, surveillance, discrimination, lending decisions, unlawful advertising, or a prohibited API use case.
• Do not use AI features to make an autonomous high-impact clinical decision or to generate deceptive, discriminatory, unlawful, or unsafe content.

Cliniclly and its licensors retain rights in the platform, software, design, documentation, templates, and branding. Subject to these terms and any order, Cliniclly grants authorized users a limited, non-exclusive, non-transferable right to use the service during their permitted access.

A clinic or user retains rights in content they lawfully provide. They grant Cliniclly the limited permission needed to host, secure, process, reproduce, and transmit that content solely to provide the service, follow documented instructions, and meet legal obligations. Feedback may be used to improve the service if it contains no patient or confidential information.

Cliniclly depends on providers for hosting, databases, storage, email, calendars, meetings, payments, and AI processing. Their terms can apply to the parts they control. We select and configure providers with care but cannot guarantee that every external account, internet connection, or provider feature will always be available.

Maintenance, security work, provider limits, or events outside reasonable control may interrupt a feature. Cliniclly will take reasonable steps to restore the service, preserve integrity, and communicate a material incident as required.

Cliniclly may restrict or suspend access where reasonably necessary to protect a patient, another user, a clinic, a provider, or the service; investigate suspected compromise or misuse; comply with law; address non-payment under an agreed plan; or enforce these terms. Where appropriate, we will explain the reason and available next step.

An organization may end its use according to its order or plan. Individual access may end when the relevant clinic removes the role or relationship. Termination does not remove amounts already due, rights that accrued, or records that must be retained. Reasonable export or transition assistance is subject to security, the responsible clinic’s instructions, law, technical feasibility, and any agreed terms.

Cliniclly is not an emergency service and is not monitored for urgent medical help. A person who may need urgent assistance must contact the appropriate local emergency or urgent-care service and must not delay care while waiting for a platform response.

The platform supports administration and clinician-led work but does not guarantee a booking, provider availability, clinical outcome, error-free AI draft, or uninterrupted service. Nothing in these terms replaces a clinic’s professional duties or excludes a warranty that cannot lawfully be excluded.

Each party remains responsible for loss caused by its own breach, negligence, unlawful conduct, or misuse. To the fullest extent permitted by law, Cliniclly is not responsible for indirect or unforeseeable loss, user-controlled devices or connectivity, inaccurate information supplied by a user or clinic, clinical acts or omissions of an independent clinic, or an external provider outside Cliniclly’s reasonable control.

Nothing limits liability that cannot legally be limited, including mandatory consumer, patient, professional, data-protection, fraud, death, or personal-injury rights where applicable. Any negotiated order or data-processing agreement may set additional, lawful responsibility terms for an organization.

Unless a signed order states otherwise, these terms are governed by the laws of Lebanon, without depriving a consumer of mandatory protection available under the law of their habitual residence. The courts of Beirut, Lebanon have jurisdiction, subject to mandatory consumer and jurisdiction rules.

Contact info@cliniclly.app first so we can try to resolve a concern. Where applicable, a consumer may use a competent accredited alternative-dispute-resolution body or the courts available under mandatory law. English and Spanish versions are provided for accessibility; any separately signed order and mandatory law govern if there is a conflict.

We may update these terms for legal, security, provider, or service changes. Material changes affecting an ongoing account will be communicated appropriately and will not retroactively remove accrued mandatory rights. A separately accepted order continues to govern its agreed period unless it provides otherwise or law requires a change.

Questions about these terms can be sent to info@cliniclly.app or to the postal address shown in the company section.